Refund and Returns Policy

Thank you for shopping at Nimje Store. We want you to be completely satisfied with your purchase. If you have any concerns or questions about our refund and returns policy, please contact our customer support team at or reach out to us through our provided contact information.


We offer a 15-day refund policy for eligible items. If you are not completely satisfied with your purchase, you may request a refund within 15-day days from the date of delivery. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.

To initiate a refund, please contact our customer support team and provide the following information:

  1. Order number
  2. Reason for the refund
  3. Description of the issue or defect, if applicable
  4. Any supporting documentation, such as photos or videos

Once your refund request is received and approved, we will process the refund to your original method of payment within 15-day business days. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.


In the event that you need to return an item for reasons other than a refund, such as an exchange or replacement due to defect or damage, please contact our customer support team. We will provide you with instructions on how to proceed with the return.

Please ensure that the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping method for the return shipment. Once we receive the returned item, our team will inspect it and process the necessary action, such as an exchange, replacement, or repair.

Non-Refundable Items

Certain items are non-refundable and non-returnable unless they are defective or damaged during transit. These items include:

  • Perishable goods, such as food or flowers
  • Customized or personalized products
  • Downloadable digital content
  • Gift cards

Please review the product description and specifications carefully before making a purchase to determine if the item is eligible for refund or return.

Shipping Costs

Shipping costs incurred for the original purchase are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error or a defective item.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact our customer support team immediately. We will work with you to resolve the issue and provide a suitable solution, such as a replacement or repair.

Contact Us

If you have any questions or concerns regarding our refund and returns policy, please contact our customer support team at or reach out to us through our provided contact information.

Last Updated: 21-05-2023

Note: This refund and returns policy is a general template and may need to be customized to accurately reflect your business practices and legal requirements. It is advisable to consult with a legal professional to ensure compliance with applicable laws and regulations.